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Frequently Asked Questions
Can I buy a gift certificate? Please call the store to purchase a gift certificate: (916) 983.9977 I was given a gift card and would like to use it online. Can I do this? If you have a Starlight Starbright gift card, shop online to find what you like. Then, call our store to complete your transaction. (916) 983.9977 Will placing items in my shopping cart reserve them for me? Adding items to your shopping cart does not "hold" the items for you. Transactions are not considered final, (and therefore items are not reserved from available inventory), until the checkout process has been completed. Why are some sizes not listed? If a size is not available, it will not be listed. Check back frequently, as stock arrives every day. Do you have items or sizes that are not listed or shown on your website? As we are also a brick and mortar store, there are some items we do have in the store which are not shown on our website. Please feel free to come visit us or give us a call at 916.983.9977. Our store address is 2766 E. Bidwell, Suite 500, Folsom, CA 95630. How do I know if an item is in stock? We use a real time inventory system, so the items you see on our web site are in stock and available for shipment.
What are the chances an item I ordered will be backordered or cancelled after I place my order? In the rare event that a product you have ordered is not available for shipment as scheduled, we will notify you as quickly as possible via the email address in your order and let you know if it has been placed on backorder or cancelled. Anticipated delivery dates for backorders or custom order items are dependent upon our suppliers and other factors beyond our control, and are subject to change. We will keep you informed to the best of our ability. What are your return policies for online purchases? Please see our Online Return Policy page for details. Please also note that there are no returns on holiday merchandise after November 23. |